Atlanta-based developer Crown Communities, which was acquired by mega-developer D. R. Horton in May of this year, is reeling from the ire of dissatisfied homeowners. According to the Better Business Bureau, the Conyers-based firm has responded to over 107 complaints in the last three years, and dozens more remain open. The majority of the issues involve the homes and Crown’s servicing of them, and warranty/guarantee problems.
According to the Augusta Chronicle, faulty air conditioners that broke within months of closing, un-level wood floors, cracked driveways, dead grass sod, and leaky plumbing top the list of property complaints. Service complaints involve failure to conduct warranty inspections, poor quality of customer service, and failure to appear for repair appointments.
Last month, the Georgia Environmental Protection Division fined Crown subdivision Pillon Communities $13,750, and ordered them to correct erosion control and water quality violations at their Grove Landing property.
According to the BBB website, Crown Communities has a rating of B-. A number of factors went into this rating, which include company size, number of complaints, and recorded resolutions of those complaints. They achieved this rating because the number of complaints about the company were somewhat offset by the company’s attempt to address those complaints. Investigations are conducted by the BBB in cases where there seems to be a mismatch between the rating given and the company’s customer satisfaction record, and it is entirely possible that Crown Communities will face investigation proceedings.
Crown Communities has 12 subdivisions in Aiken, Richmond, and Columbia counties with homes for sale. It has also developed neighborhoods in Athens, Columbus, and Atlanta as well as towns in South Carolina.